FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
We only accept online orders, we are not open for walk-in purchases. All impromptu visits will not be entertained. In view of the COVID-19 situation, THEOS KYRIOS and the team will only be using Qxpress delivery service set as the only choice option in the payment checkout box for all online purchases. However, there may be other courier service options opened in the payment checkout box. We strongly recommend you to only select Qxpress as your delivery option. Our warehouse crew will process your orders and book the couriers to come pick up your package. We are/will not be responsible for any courier/s failure to pick up the packages the warehouse crew have prepared. Our friendly THEOS KYRIOS administrator will reach out to you and update you on the re-booking of the package. If your orders exceed the maximum weight limit, shoppers will need to top up for their excess parcel weight before we release the parcel. If you wish to add insurance to your parcel, kindly reach out to our customer support administrators on the [Contact Us] page before you make your purchase and we will help assist you with your request. We like to highlight to all shoppers that Qxpress is not express delivery. The amount you paid is the standard postage Qxpress charge for their delivery/shipping service. We will not be responding to shoppers reaching out to us demanding for their package thinking they have paid 'extra' for 'express' delivery. The shipping fee you have paid will all be credited into Qxpress account. THEOS KYRIOS team and management do not keep any amount of the delivery/shipping fees you have paid fully to Qxpress. We highly encourage you to not wait till the very last minute to order your items. You are responsible for your own time management, place your order one week in advance. Do contact Qxpress to inquire about their failure to deliver. Scroll down below to see [Processing Time]
Processing Time
You may have submitted the orders and received an Order Confirmation email. However, this does not represent that your order will be processed immediately. The warehouse crew will only pack your package once our accounts team has received your full payment transfer. See (Mode Of Payment) Your orders will be processed every Monday, Wednesday, and Friday only. The cut-off time is 10 am, purchases made after 10 am will be picked up on the next working day. Tuesday, Thursday, Friday night, Saturday, Sunday and Public Holiday orders will be processed on the next working day. We will only process your order upon receipt of full payment. Unpaid orders will auto-expire after a 6 hours grace period. Shoppers will have to resubmit a new purchase order.
Tracking Your Orders
An automated email with the order ID will be sent to your email address as confirmation upon submission of your order. If you did not receive the Order Confirmation in your email, please check your Junk Box or Spam mail. If both junk box and spam mail do not have the Order Confirmation, kindly reach out to us and let us know your Order ID so we can help assist you with your order. If you are unable to produce the Order ID as proof of submission, this means that you have clearly missed out on clicking the [Submit] button. Do not panic and write to us in the contact us page. Let's resolved the issue amiably, no reason to turn into a troll and be nasty to our frontline staff. Therefore we strongly encourage all customers to place their order early to avoid any disappointment, you are responsible for your own time management. An automated tracking number will be sent to your email when your order is sealed and or dispatched. You may track your delivery via https://www.qxpress.net/Customer/PopupTraceParcels?TrackingNo= Please expect 2-3 working days to receive your parcel for the non-peak season, 3-5 working days for the peak festive season. Do not wait till the very last minute, order early to avoid any disappointment. Please allow for up to 24 hours for your tracking link to be activated. Qxpress will pick up the package from our warehouse and send it to their headquarter for sorting out. Please use the tracking number send to your inbox and check your own parcel status. We will not be responding to shoppers' inquiries about their parcel status.
Parcel Status
If you wish to add insurance to your parcel, kindly reach out to our customer support administrators on the [Contact Us] page and we will help assist you with your request. (Insurance fee required) Once the parcel is picked up or sent out, it is no longer in our control and we are unable to retrieve back the parcel/ package that is in transit. We are also unable to include add-on items to a parcel that is already sealed up. We will be able to provide tracking number to help track your parcel status only, but we will not send replacement items for delayed or missing parcels with no prior insurance purchased. Please check your address and contact number are correct first before making payment to your order. We are not responsible for uninsured parcels that are stolen, damaged, lost, during transit due to the incorrect, incomplete address submitted or the fault of Singpost or any other delivery carrier or your instructions to leave the parcel unattended outside your home, in/on the shoe rack, in the dry riser, request to hand the parcel to your neighbour because you are away from home. Qxpress shipping price starts from $4.10 onwards. This is not EXPRESS Shipping. If you have checked your parcel status via https://www.qxpress.net/Customer/PopupTraceParcels?TrackingNo= and it is marked as [Unsuccessful Delivery] or [Item Delivered] but the parcel is not with you, please reach out to Qxpress Support Center via Customer Care hotline +65 6661 9100 or visit their website (https://www.qxpress.net/info/content/Contact) to enquire about your missing parcel. We will not be responding to any enquiry on lost, missing parcels/package with no prior insurance purchased or orders with incorrect/ incomplete addresses submitted. Parcel will not be send to Restricted Areas.
Return For Exchange
Please read our terms and conditions before you make any purchase. 1- Online purchases return for exchange is acceptable only if the size does not fit. 2- Each item is limited to a ONE-TIME EXCHANGE of the SAME item only. NO Exchange of other products. 3- Please write to [CONTACT US] about your return and provide your Order ID & contact detail. 4- Our administrator will contact you within 7 working days and guide you through the procedure. 5- Item(s) can be returned to our warehouse via parcel or by appointment only. Our administrator will contact you via email/SMS on your request for an exchange. (1 For 1 Exchange is strictly BY APPOINTMENT ONLY, and is only open one day a week.) 6- You may send your return using a traceable delivery method (SingPost SmartPac or Registered Mail). 7- Return for exchange must be done within 14 days from the date of delivery to your address. 8- Your return must be accompanied with the ORIGINAL INVOICE. 9- Please keep your proof of postage and/or tracking number when sending back your return, in the event of any lost mail in transition. 10- The return postage/package/delivery will be at your own cost, and we are not liable for any return package that may be lost in transition. 11- Purchase items on sale, with coupons discount codes, or promotional code will NOT be eligible for exchange. 12- The following categories are non-returnable, exchangeable, or refundable - Sale items, hygiene products, undergarments, accessories, face masks, Living Home products, Embroidery Services, and Pre-Order items. 13- Please ensure the item(s) for return is/are packed into their original packaging as in the same condition received. Items in the original packaging for return must match the sticker description and size. You are required to take a photo of the items you are preparing to return. 14- Item(s) must not be worn, washed, altered, stained, soiled, perfumed, or damaged. No claims for items that have been washed or worn. 15- The original sealed packaging and swing/hangtag must be intact and uncut from the item. 16- The delivery fee and bank transaction fee for the online purchase will NOT be refunded. Cancellation of orders; the amount to be revert/credited back to your account will not be in full, the bank will collect/charge you a fee for processing your requested transaction. 17- After our warehouse has received and processed your returned item(s), the exchange will be processed and completed around 7 to 14 working days. You are required to cover the postage of the parcel before we send out your request for exchange items. 18- THEOS KYRIOS is not liable for all wearable garments sold to the buyer/wearer due to the mishandling stated below. *Discoloration due to long exposure to sunlight/prolong washing/bleach/perspiration/ perfume/ food/blood/paintwork/mew dew for keeping the unused garment in the storage for a long period of time. *Failure to exercise due diligence by separating out the dark colored clothes with light colored clothes causing color transfer. *Daily wear and tear/ruin/stains/torque/crinkled/shrinkage caused by the washer, dryer, or dry cleaners. *Scratched/run/torn/moth-eaten/brushed/pilling caused by abrasion, sharp objects, or washing. *Burn marks caused by heat/ ironing/cigarette. *The wearer weight gain/seam slippage/ weight loss or growth in height after 14 days. See (7). 19-THEOS KYRIOS reserves the right to reject any return or exchange that does not fulfill any of the above-stated requirements. 20- THEOS KYRIOS reserves the right to amend this policy at any time without prior notice. 21- You have agreed and accepted all the above terms and conditions once you have submitted your order request.
Mode Of Payment
We accept only internet transfers for international purchases and Singapore local transfers via Paynow/ Paylah. Please check your address & contact number in the order ID are correct before making the payment transfer. Internet Bank Transfer Details. Account Name: The Standard Room LLP Account Type: UOB Current Account Account Number: 335-313-286-3 PayNow & PayLah Transfer Details. UEN: T14LL0244EUOB Account Name: The Standard Room LLP Reference: Please type in your Order ID We will only process your order upon receipt of full payment. Unpaid orders will auto-expire after a 6 hours grace period. Shoppers will have to resubmit a new purchase order. We have one case where a shopper did not submit his/her order but made a small payment transfer of the item he/she wish to purchase. Since he/she did not submit the order into our system, naturally we are not able to process his/her order as there is no information entered in our system. Do not be a troll and point fingers at us, accusing us that we have scammed you. When the fact is you have absent-mindedly failed to click on the submit button and we did not coerce you to make the transfer, the transfer is done of your own accord. All dubious amounts received in our account will be put on hold until the shopper/bank reaches out to us.
Privacy Policy
DATA PROTECTION NOTICE This Data Protection Notice (“Notice”) sets out the basis which THEOS KYRIOS (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes. PERSONAL DATA 1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we and or our associate partners provide, or (b) may, or has, entered into a contract with us/partners for the supply of any goods or services by us/partners and or recommendations of our associate partners products/ goods/services; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information for investigation purposes. 3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits). 4. We are SSL Protected. An SSL certificate is a digital certificate that authenticates a website's identity and enables an encrypted connection. SSL stands for Secure Sockets Layer, a security protocol that creates an encrypted link between a web server and a web browser. Companies and organizations need to add SSL certificates to their websites to secure online transactions and keep customer information private and secure. In short: SSL keeps internet connections secure and prevents criminals from reading or modifying information transferred between two systems. When you see a padlock icon next to the URL in the address bar, that means SSL protects the website you are visiting. COLLECTION, USE OF PERSONAL DATA AND ASSOCIATE PARTNERS DISCLOSURE 5. We generally do not collect your personal data unless (a) it is provided to us/ associate partners voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose that has not been notified to you (except where permitted or authorized by law). 6. We and our associate partners may collect and use your personal data for any or all of the following purposes: (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; (b) verifying your identity; (c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (d) managing your relationship with us; (e) safest processing payment via Bank Transfer, Paylah/PayNow. We will not ask/require/keep/have access to the information/details of your credit card number. (f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and our associate partners promotions/recommendations; (g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; (h) any other purposes for which you have provided the information; (i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the above-mentioned purposes; and (j) any other incidental business purposes related to or in connection with the above unless provided/submitted/ subscribed by you. 7. This website accepts cash advertising, sponsorship, or other forms of compensation from our associate partners. This website uses our associate referral links, traffic redirection and cookies. At times this website may give out free gifts/products/vouchers/promotions/special offers to add value to our subscribers. We may also be given free products/promotions/special offers or services to provide an opinion on our associate partners products/services, their respective websites and various other related topics but not influence the content, topics or post made on our website. The compensation received will help to relieve some costs for our website operation/subscription and consumables. 8. We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third-party service providers, agents and other organizations we have engaged to perform any of the functions listed in the clause above for us. 9. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you). COOKIES We/our associate partners use cookies to improve your experience on our site and to show you relevant advertising, learn more about your interest, provide you essential features/products/services and for additional purposes, including: (a)Recognizing you when you sign in to use our site. This allows us to provide you with product recommendations, display personalized content, recognize you as a subscriber, enable you to use one-click purchasing and provide other customized features and services. (b) Keep track of your specified preferences. (c) Keeping track of items store in your shopping cart. (d) Conducting research and diagnostic to improve associate partners products and services. (e) Delivering content including ads, relevant to your interest, needs, convenience, on our associate sites and third party sites. (f) Reporting/ Data Analysis. This allows us to measure/ analyze/ improve the performance of our services and recommendations of our associate partners products. ASSOCIATE PARTNERS DISCLAIMER You/customers are to exercise due diligence by finding out more about the terms and conditions listed/stated on our partner's sites/promotions. All purchases made to our redirected associate partners websites are subjected to their terms and conditions. Personal information/ particulars submitted/ subscribed are provided voluntarily by you directly at your own consent. WITHDRAWING YOUR CONSENT 10. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until the cookies expiration date [30days] or at any such time, it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. 11. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within 14 business days of receiving it. 12. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in all clauses mentioned. 13. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. ACCESS TO AND CORRECTION OF PERSONAL DATA 14. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details are provided below. 15. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 16. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA). PROTECTION OF PERSONAL DATA 17. To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third-party service providers and agents only on a need-to-know basis. 18. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. ACCURACY OF PERSONAL DATA 19. We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by reach out to our Data Protection Officer in writing or via email at the contact details provided below. RETENTION OF PERSONAL DATA 20. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. SAMPLE CLAUSES AND TEMPLATES FOR CUSTOMERS 21. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes. TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE 22. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA. DATA PROTECTION OFFICER 23. You may contact our administrator if you have any inquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: Write to us on the [CONTACT US] page. WE VALUE RESPECTFUL TREATMENT 24. Our staff come to work and attend to your orders. It is important for all members of our staff to treat our shoppers with courtesy and respect. We show respect to others and expect others to respect our service crew. In order for the service crew to maintain good relations with our shoppers, we would like to ask our shoppers to read and take note of the types of behavior that are unacceptable: (a)rude, persistent, or unrealistic demands that cause stress to our staff. (b)using bad language, profanity, shouting, or swearing at staff. (c)verbal abuse towards the staff in any form including verbally insulting staff, racist or sexist comments causing emotional/ psychological trauma. (d)physical violence, such as pushing or shoving, towards any staff causing injury/ harm/ damage or death. (e)This policy extends to any interaction with a staff member whether in-person, by phone, letter, e-mail, or through our website and social media. (f)Our Zero Tolerance policy constitutes grounds for THEOS KYRIOS management to decline, banned, barred, discontinue services, take legal action or file a police case/report on any individuals expressing themselves in a less than an ideal manner. ZERO TOLERANCE POLICY 25. THEOS KYRIOS management takes all incidents of aggressive, violent, or abusive treatment against our staff very seriously. We have a Dignity at Work and Zero Tolerance policy. THEOS KYRIOS management recognizes that our employees have the right to a safe and respectful work environment. In our interactions with you, we will strive to ensure that you are treated with courtesy and respect. EFFECT OF NOTICE AND CHANGES TO NOTICE 26. This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to how our site is managed/ the collection, use, and disclosure of your personal data by us. 27. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes. THEOS KYRIOS reserves the right to manage our site/ amend any of the policies above without any prior notice. For further questions and inquiries please write to us on the [CONTACT US] page. Effective date : [01/01/2020] Last updated : [01/04/2023]